Log Management Service Specifications

Provided by: Shushi LLC

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1. Service Overview

1.1 Objectives

Centralized web system log management
Efficient log collection, storage, and analysis
Early detection and response to security incidents

1.2 Delivery Format

On-premises/cloud compatible
Required setup and initial configuration
Optional operational support

2. Core Features

2.1 Log Management Features

Real-time log collection
Centralized log management and storage
Full-text search capability
Custom dashboard creation
Alert configuration
Report generation

2.2 Security Features

Log data encryption (storage and transfer)
User authentication and access control
- Super user: Full access
- Work user: View/search only

3. Service Specifications

3.1 Basic Specifications

Log retention: 3 years (adjustable)
Supported protocols: Syslog, GELF, Beats, etc.
Web management interface

3.2 Recommended System Requirements (Standard Plan)

Expected log volume: 50GB/day
CPU: 4 cores
Memory: 16GB
Storage: 2TB (SSD)

*Specifications adjustable based on log volume

4. Support Details

4.1 Basic Support (Required)

Initial setup and configuration
System monitoring
First-level incident response
Security updates

4.2 Operational Support (Optional)

Log analysis assistance
Custom dashboard creation
Alert configuration support
Regular report generation

4.3 Support Hours

Hours: 9:00 AM - 6:00 PM (Weekdays)
Excluded: Weekends, holidays, year-end
Contact methods: Email

5. Pricing Structure

5.1 Implementation Cost

Item	Price	Details
Basic Implementation	$3,000+	Server setup Initial configuration Basic dashboard creation Operations manual (without operations option)

5.2 Monthly Fee (Basic Plan)

Item	Price	Details
System Usage Fee *Excluding on-premises	$100+	Includes server costs Includes basic support

5.3 Optional Services

Item	Price
Operational Support	$300/month+
Vulnerability Assessment	Quote required
Desktop/Mobile Notifications (OSS)	Setup: $100+
Customization	Quote required
Spec Upgrade	Quote required

6. Implementation Process

Requirements gathering
Environment assessment
Proposal and quote
Contract signing
Implementation
Testing
Service launch

7. SLA (Service Level Agreement)

System uptime: 99.9%
Incident response time: Within 2 hours
Backup frequency: Monthly
Security updates: Monthly

*Detailed SLA provided upon contract

8. Important Notes

Infrastructure adaptable to requirements
Spec upgrades required for increased log volume
Additional costs for customization
1-year contract term (auto-renewal)
Backup and update schedules negotiable