In-house IT Support Service Specifications

Provided by: Shushi LLC

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Contents

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1. Service Overview

1.1 Objectives

Comprehensive IT environment support and operations
Flexible access to IT expertise
Business process optimization and automation

1.2 Delivery Format

Monthly subscription
Combined remote/onsite support
Flexible time utilization

2. Core Features

2.1 Standard Services

Technical support (up to 40 hours/month)
Chat support
Remote assistance
Onsite support (by arrangement)
Monthly reporting and improvement suggestions

2.2 Key Service Areas

Website Services
- Website development & maintenance
- SEO optimization
- Analytics implementation
Infrastructure
- Server design & setup
- Network architecture
- Cloud environment configuration
Security
- Vulnerability assessment
- Security policy development
- Monitoring system implementation

3. Service Specifications

3.1 Basic Specifications

Base work hours: 40 hours/month
Unused hours: Can be carried over to next month only
Overtime: Billed in 5-hour increments
Support format: Remote/onsite

3.2 Specialized Services

AI implementation support (15-35 hours)
Custom notification system development (10-20 hours)
E-commerce/payment system implementation (25-40 hours)
Business process optimization (consultation required)

4. Support Details

4.1 Standard Service Scope

Website development (15-40 hours)
PC setup (3-8 hours/unit)
Server design & setup (20-40 hours)
Security implementation (10-30 hours)
Process automation (8-25 hours)

4.2 Additional Services

IT environment assessment (free)
Staff training
Operations manual creation
System selection consultation

5. Pricing Structure

5.1 Base Price

Item	Price	Details
Monthly Base Fee	~~$1,000~~ $800 Campaign Price	40 hours technical support Chat support Remote assistance

5.2 Additional Fees

Item	Price
Overtime	$100/5 hours
Special Projects	Quote required

6. Implementation Process

Initial consultation
IT environment assessment (free)
Service customization
Quote presentation
Contract signing
Service initiation
Regular reporting & improvement proposals

7. Important Notes

Listed work hours are estimates
Actual time varies by project
Large projects require separate quotes
External service fees not included
1-year contract term (auto-renewal)

8. Contact Information

Email: contact@syushi.com

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